Frequently asked questions
Please check this FAQ first before contacting us.
1. Do you deliver all over India?
Yes, Hugo Sollutions delivers electronic products and accessories across India. Delivery times vary by location and usually take 2–7 business days.
2. What payment methods do you accept?
We accept UPI, debit and credit cards, net banking, digital wallets, and Cash on Delivery (COD) in selected locations. All online payments are processed securely.
3. Can I return or replace a product?
Yes, products can be returned within 7 days of delivery if they are unused, undamaged, and in original packaging. If you receive a defective or wrong product, we offer free replacement or a full refund.
4. How do I track my order?
Once your order is shipped, you will receive a tracking ID and courier details by email or SMS. You can use this to track your shipment status online.
5. Are your products genuine?
Yes, Hugo Sollutions sells only genuine electronic products and accessories. We source items directly from trusted suppliers and ensure quality checks before dispatch.
