Privacy Policy – Hugo Sollutions
Effective Date: 18th of September, 2025
At Hugo Sollutions (“we,” “our,” “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://hugosollutions.com and purchase products from us.
1. Information We Collect
When you interact with Hugo Sollutions, we may collect the following types of information:
Personal Identification Information: Name, billing/shipping address, phone number, and email address, which are required to process orders, provide customer support, and deliver products.
Payment Information: Payment details such as UPI, debit/credit card, or net banking are processed securely through our trusted payment gateway partners. We do not store or have direct access to sensitive financial information like card numbers or CVV.
Order and Transaction Data: Details of products purchased, invoices, and transaction history are collected to maintain records for order fulfillment, accounting, and compliance purposes.
Technical Data: IP address, browser type, device information, and cookies may be collected to improve website functionality, enhance user experience, and prevent fraudulent activity.
We do not collect any KYC documents or government-issued identification. All personal data is stored on secure servers with access limited to authorized personnel only. Your data is never shared or sold to unauthorized third parties and is retained only as necessary to fulfill the purposes outlined above or as required by law.
2. How We Use Your Information
We use your information to:
Process and deliver your orders.
Provide customer support and respond to inquiries.
Improve our website, services, and product offerings.
Send you updates on orders, offers, and promotions (you can opt out anytime).
Prevent fraudulent transactions and comply with legal obligations.
3. Sharing of Information
We do not sell or rent your personal information. We may share limited data with:
Logistics partners (for delivery of products).
Payment gateways (to process secure payments).
Service providers (IT, hosting, analytics) under confidentiality agreements.
Legal authorities if required by law or to prevent fraud.
4. Cookies & Tracking
Our website uses cookies to enhance your shopping experience.
You can disable cookies in your browser, but some features may not work properly.
5. Data Security
We use SSL encryption, secure payment gateways, and other measures to protect your information.
However, no online system is 100% secure. Please shop responsibly and report any suspicious activity.
6. Your Rights
As a user in India, you have the right to:
Access, update, or delete your personal data.
Opt-out of promotional emails/SMS.
Contact us regarding data concerns at care@hugosollutions.com.
7. Third-Party Links
Our website may link to third-party sites (e.g., payment providers, courier tracking). We are not responsible for their privacy practices.
8. Updates to Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”
9. Contact Us
If you have questions about this Privacy Policy, please reach us at:
Hugo Sollutions
Office 109, Plot No 26, 1st Floor, Street No 44, Community Center, Saraswati Vihar, North West Delhi, Delhi – 110034
- +91 8450981622
- care@hugosollutions.com
